M2011 - Troubleshooting MS Exchange Server 2003 - 3 days
[ Course Schedule ] Unit 1: Introduction to Troubleshooting Exchange Server 2003
This unit provides an overview of Exchange Server 2003, and introduces the troubleshooting methodology and tools that will be used in the labs for this workshop.
Unit Objectives
After completing this unit, students will be able to:
- Configure and prepare servers for basic troubleshooting.
- Analyze process and data flow in a flowchart.
- Access and apply information from a service request and other workshop components.
- Identify a problem and recommend a solution.
Unit 2: Troubleshooting Network Connectivity
This unit identifies underlying network connectivity issues when messaging clients cannot access Exchange Server 2003.
Unit Objectives
After completing this unit, students will be able to:
- Identify the underlying causes when mail from one server is not received by recipients on another and resolve the problem.
- Identify the underlying causes when a user cannot connect to an Exchange server as a remote user and resolve the problem.
- Identify the underlying causes when no one in an organization can receive Internet e-mail and resolve the problem.
Unit 3: Troubleshooting Public Folders and Mailboxes
This unit uses the architecture of public folders and mailboxes to identify underlying issues when a client does not receive e-mail messages in an Exchange 2003 environment.
Unit Objectives
After completing this unit, students will be able to:
- Identify the underlying causes a user cannot receive Internet e-mail to his e-mail address and resolve the problem.
- Identify the underlying causes when a user cannot send or receive Internet e-mail and resolve problem.
- Identify the underlying causes when a user is unable to post a message to a public folder and resolve problem.
Unit 4: Troubleshooting Outlook Web Access and Outlook Mobile Access
This unit describes Outlook Web Access (OWA), and Outlook Mobile Access (OMA) identifies the issues with front end and back end servers that can prevent users from accessing OWA.
Unit Objectives
After completing this unit, students will be able to:
- Identify the underlying causes when a user cannot access OWA because of a security error.
- Identify the underlying causes when a user cannot access OWA because of an authentication error and resolve the problem.
- Identify the underlying causes when a user cannot access OMA and resolve the problem.
Unit 5: Troubleshooting Client Connectivity
This unit describes the client applications that can connect to an Exchange server and the protocols that these client applications use. In this context, this unit identifies the underlying issues that can prevent client connectivity.
Unit Objectives
After completing this unit, students will be able to:
- Identify the underlying causes when a user is unable to send e-mail to the Internet from home using Outlook Express and resolve the problem.
- Identify the underlying causes when a user receives a "The connection to the server has failed" message and resolve the problem.
- Identify the underlying causes when a new user receives an error message when trying to connect to her mailbox and resolve problem.
Unit 6: Troubleshooting Server Connectivity
This unit discusses common connectivity issues between different Exchange servers.
Contact the training coordinator for pricing and details at 613-563-NOVA (6682)
Ext:267 0r training@novaknowledge.com
Nova Networks can also customize this course to topics of your choice which will reduce the course cost.
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