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I6000 - ITIL Service Management Awareness - 1 day

[ Course Schedule ]

ITIL Service Management Awareness

ITIL Service Management Awareness is an instructor-led course which provides a general introduction IT Service Management and how it can contribute to IT and business objectives. A small degree of customization is possible within the standard price, while further tailoring to meet specific requirements is available at additional cost. Further value is obtained by a sponsoring manager opening and closing the course.

duration

full day

level

Introductory

prerequisites

None

course materials

All students receive a copy of the course presentation and a copy of the itSMF's ITIL Pocket Guide.

• Overview of Service Management
• Overview of ITIL
• ITIL Service Support Processes:

o Service Desk
o Incident Management
o Problem Management
o Change Management o Release Management
o Configuration Management

• ITIL Service Delivery Processes:
o Service Level Management
o Availability Management
o Capacity Management
o Financial Management
o IT Service Continuity management


Contact the training coordinator for pricing and details at 613-563-NOVA (6682) Ext:267 0r training@novaknowledge.com
Nova Networks can also customize this course to topics of your choice which will reduce the course cost.

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