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I6002 - ITIL Practitioner Release & Control - 5 days
[ Course Schedule ] ITIL Practitioner Release and Control is a five-day instructor-led course that:
Provides guidance on the design and implementation of integrated change, configuration, and release management processes
Prepares students to pass the Practitioner Release and Control exam
duration
5 days
level
Intermediate
prerequisites
Students must hold a Foundation Certificate in IT Service Management.
examination
This course includes the exam leading to the Practitioner Certificate in IT Service Management, Release and Control.
course materials
All students receive a course manual
course syllabus
Introduction to Service Management
Introduction to Configuration Management:
o Scope
o Basic concepts
o Terminology
Stages of Configuration Management:
o Identification
o Control
o Status accounting
o Verification
CMDB implementation and maintenance
Introduction to Change Management:
o Scope
o Basic concepts
o Terminology
Normal and urgent Change processes:
o Lifecycle
o Prioritization
o Impact assessment
o Resource assessment
The Change Advisory Board (CAB)
Introduction to Release Management:
o Scope
o Basic concepts
o Terminology
The Definitive Software Library (DSL)
Releasing and implementing new hardware and software components
The CMDB and the Incident-Problem-Change lifecycle
summary
Examination
Contact the training coordinator for pricing and details at 613-563-NOVA (6682)
Ext:267 0r training@novaknowledge.com
Nova Networks can also customize this course to topics of your choice which will reduce the course cost.
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